FAQ - Pet Cage Run
Q: How long does it take to receive my kennel or chicken coop?
A: It will take at least 5-7 business days to get your dog kennel or chicken coop from the next day you place your order.
Shipping Service Option:
①FEDEX shipping: usually take 5-7 business days
Q: What if I don’t like my dog kennel or chicken coop? Do you offer refunds?
A: Yes. We will refund your money if you decide at any time during pre-shipping that you don’t like your dog kennel or chicken coop. Only a 30% cancellation fee applies to avoid non-serious “fun orders”. No refunds are possible after you have received your dog kennel or chicken coop.
Q: Can I make additional requests?
A: If you have any special requests on the order, feel free to write them down on the “Note” box in the product page or send email to hittitekingdom@gmail.com
Q: Do you accept payments other than by PayPal?
A: Besides PayPal, you can also pay your order by credit card.
Q: What if my dog kennel or chicken coop is broken when I receive it in the parcel?
A: All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged dog kennel or chicken coop, please take photos and contact us soon, We will arrange for parts to be mailed or replaced free of charge. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).
Violent logistics during transportation may cause some products to have panel bending or missing accessories. If you receive our product with any problems, please feel free to contact us via email at hittitekingdom@gmail.com, and we promise to offer you a satisfactory solution.
Q: Which countries does hittitekingdom.com ship to?
A: Canada, China, United States, United States Minor Outlying Islands
*Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
These charges must be paid for by the recipient. hittitekingdom.com has no control over these charges, nor can we predict what they might be. 
