HITTITE offers a "No questions asked“ money back guarantee that is valid during the pre-shipping process. This means that you can cancel your order anytime pre-shipping.
• 30-day full money-back guarantee for products damaged OR defective
• For no longer needed: Customer have to pay 49.99$ shipping fee.
• For bought by mistake: Customer have to pay 49.99$ shipping fee .
• For cancel your order: You can cancel your order for FREE before we shipped out your item,once we shipped out your package,you have to pay 49.99$ shipping fee if you want to cancel this order.
Once the return has been received and checked, we will process your refund within 1-3 business days, but when will the money go back to your account is up to the handling time of the bank. If you don't receive the money within 7 business days, please free to contact us.
Damages During Shipping
Violent logistics during transportation may cause some products to have panel bending or missing accessories. However, if this unlikely event happens to you, please contact us within 48 hours, and file a report with this person in case of any damage and please provide dog kennel or chicken coop with the order number and photos of the damaged parts.
Please contact us to hittitekingdom@gmail.com, our customer service staff will be happy to offer help for you.
If you didn't provide the above information within 48 hours after the logistics track shows the receipt, we will not be processed.
Wrong Product From Warehouse
Due to the negligence of the warehouse staff, you have received the wrong product. Please contact us to hittitekingdom@gmail.com within 48 hours and attach the pictures and information of the dog kennel or chicken coop, our customer service staff will be happy to offer help for you.
You can choose one of the following solutions:
1: Return: We will provide you with our return address and bear the return shipping costs. And we will reshipping your order.
2: Refund: We will provide you with our return address and bear the return shipping cost. After we received the returned product, we will refund 100% to you.
We reserve all rights of the final decision upon this Return & Refund policy.
The contents of the Refund policy are subject to change without prior notice.
This Refund policy is not transferable to subsequent purchases.